Hamid Fozdar
SUMMARY
Experienced Product Manager with over a decade of proven success in product development, leadership, and customer engagement. Adept at strategic product roadmap development, stakeholder alignment, and ongoing system optimization. Recognized for spearheading projects that boost NPS scores and deliver substantial cost savings. Exceptional at leading cross-functional teams and leveraging customer insights to drive product excellence.
EXPERIENCE
Walmart Canada • Toronto, ON, Canada • 04/2022 - 04/2023
Product Manager - Marketing Operations
Led the development of the MyCustomer platform, resulting in a +3 NPS increase and $300K cost savings per store in 6 months.
Successfully launched the Neilsen Mix Media Model platform, contributing 2.25 billion in incremental sales.
Introduced the Associate Communication Channel and digital signage, raising user satisfaction scores from 74% to 78% in 4 months.
Managed the technology functions portfolio across 406 stores, overseeing Marketing Operations, Corporate Communications, and Signs Labels.
Developed and maintained a comprehensive product roadmap, ensuring alignment with stakeholders and ongoing optimization.
Expertly navigated complex decision-making, balancing diverse stakeholder needs with business and technology decisions.
Oversaw the digitization of menu boards in 185 stores, achieving a projected NPV of $3.39 million and enhancing the overall customer experience.
Streamlined the ‘booking to billing’ process, resulting in a 20% increase in sales forecasting accuracy, a 15% rise in conversion rates, and a 40% reduction in billing queries.
Bolt Technologies Inc • Toronto, ON, Canada • 09/2021 - 01/2022
Product Manager
Oversaw the planning, development, and implementation of B2B SaaS products, which led to a remarkable revenue generation of $2.5 million in just 3 months.
Crafted and executed a five-quarter roadmap, resulting in a substantial improvement in the on-time performance metric, increasing it from 89% to an impressive 94% in just 3 months.
Conducted comprehensive market analyses, presenting strategic reports to stakeholders and driving development strategies that yielded a remarkable outcome - a substantial increase in shipment volume by 384,000 shipments within a single quarter.
Purolator Ltd • Toronto, ON, Canada • 09/2011 - 07/2019
Product Manager - 09/2016 - 07/2019
Automated customer new account registration, contributing to a $1.2M revenue increase in just 6 months.
Led a product team in creating an innovative user experience for a digital pilot project with Canadian Tire, generating $970K revenue and a remarkable 93.2/100 NPS score in 6 months.
Enhanced brand visibility by 2000% through a redesigned Notification Strategy for customer shipment notifications.
eCommerce Business Development - 09/2015 - 09/2016
Achieved a 15% increase in online sales within 3 months by optimizing the customer experience.
Surpassed eCommerce goals by generating $2.5M in annual revenue.
Streamlined the complex online returns process, simplifying it for customers.
Product Development Specialist - 09/2011 - 09/2013
Pioneered the creation of a B2B shipping channel, generating an impressive $5 million in revenue.
Closed deals worth $6 million in new business by designing a customized returns solution and establishing collaborations with national accounts.
Jake’s House - Autism Community Support | Toronto, ON
Digital Marketing & Communications Manager • 10/2020 - 01/2021
Leveraged accessibility design knowledge to increase donation metrics by 20% in one quarter.
Redesigned and produced the monthly national newsletter, "Jake's House Journal," with a 96% delivery rate and exceeded average click-through rate by 5.2%.
Created marketing material that boosted Jake’s House Housing enrollment by 12% through targeted tactics.
EDUCATION
BrainStation | Design Thinking Certification - 2021
BrainStation | User Interface Design - 2021
BrainStation | User Experience Design - 2021
IBM | Design Thinking Practitioner - 2020
McKinsey | Agile Transformation in a Legacy World - 2019
BrainStation | Product Management - 2019
Sheridan College | Business Administration - Marketing Communications - 2003
SKILLS
Agile | Design Thinking | Waterfall | Office 365 | G-Suite | Keynote | Sketch | Adobe Suite | Figma | Miro | Invision | Copywriting | Photography | Public Speaking | User Experience Design | User Research | Prototyping | Design Strategy | Information Architecture | Workflow Design | Interaction Design